terms & conditions

The following terms and conditions apply to online orders via our website www.womom.com. Through ordering the customer accepts the terms and conditions.

1. Conclusion of contract
The products displayed in the online-shop do not represent a binding offer, instead they represent a non committal online-catalogue. Only after entering your personal data and clicking the „purchase“ button in the process of ordering, you commit to the purchase of the items contained in your shopping cart. The confirmation of your placed order immediately follows after you placed your order. The purchase contract is contained in the confirmation of your order. You will receive an electronic invoice which corresponds to the law according to § 14 Abs. 1 UStG.

2. Text of the contract
Your ordering data is saved by us and is accessible via the customer-login-page , as long as a customer account and password were created. You will also receive a summary of your ordering data via e-mail. Should you not receive an e-mail, possibly due to incorrectly entered data, please contact us via email at support@womom.com

3. Cancellation terms
You are entitled to withdraw from (revoke) your contractual declaration within 14 days without citing any reasons for doing so. The revocation period of 14 days begins on the day on which you, or a third party nominated by you who is not the carrier, take/takes the goods into possession. To execute your right of withdrawal (revocation) you have to inform us by E-Mail: support@womom.com.

3.1. Consequences of revocation
If you revoke this contract, we have to immediately – and at the latest within 14 days from the day on which we received the announcement of your revocation of this contract – refund all payments we received from you, excluding the costs of delivery. For the refund we will use the same method of payment that you used for the original transaction (unless we explicitly agreed something else with you); in no case will we charge any fees for this refund. We may withhold a refund until we have received the returned goods or until you have shown proof that you have sent back the goods, depending on which occurs first. You have to immediately (and in any case at the latest within 14 days from the day on which you informed us of the revocation of this contract) send back the goods or deliver them to us. The immediate return shipping costs have to be borne by you. You are only liable for any potential loss of value of the goods if this loss of value can be attributed to any non-essential handling of the goods for the testing of the quality, properties and functionality by you.

3.2. Exchange right
WOMOM grants you a 14 day exchange right which allows you to exchange your purchase for a product of the same value as your initial purchase, without citing any reasons for doing so.

3.3. Special offers and special items
Products which are declared as special offers are excluded from the 14 day exchange right. In this case the product will be marked as so.

3.4. Delivery and return shipment
Deliveries will either be commissioned by WOMOM itself, or in rare cases delivered by the supplier. WOMOM strives to deliver the ordered products to the customer as fast as possible. Should we at WOMOM, without fault on our part, not be able to deliver your ordered items, because our shipping provider does not fulfill his contractual obligations not only in the short term, we are entitled to rescind the contract with you. The applying shipping costs can be found on our homepage. As a customer you are kindly requested to check the products for completeness, obvious defects, and transportation damage on delivery and to file your complaint to the seller and the carrier as soon as possible. Your warranty claim remains unaffected by this. If possible please use the original packaging or packaging which meets the same protection standard as our own packaging in case of a return shipment.


4. Default
If the customer enters default, an interest rate of 5% above the base rate of the european central bank will added to outstanding amounts. Proof of smaller or no damages to WOMOM remains reserved for the purchaser. WOMOM explicitly reserves the right to assert additional claims.


5. Payment
The purchase price due becomes payable immediately after concluding the agreement (receipt of confirmation of order). The buyer can pay the purchase price via bank transfer or paypal. All prices include the german VAT of 19%, which is marked separately on the invoice. The products remain property of WOMOM until the payment is fully completed. For more details about payment methods please visit the homepage.


6. Warranty
If there is a defect in the goods, the customer is entitled to demand new delivery or rectification of defects. WOMOM shall be entitled to notify the customer of any new deliveries if the rectification of the defect is subject to disproportionate expenses. The customer asserts the warranty claim by submitting a billing copy, his name and address, as well as a brief statement of the reasons within the above mentioned deadline. By e-mail to the following address: support@womom.de


7. Liability
We are always liable without limitation for claims based on damages caused by WOMOM, our legal representatives or vicarious agents In case of injury to life, body or health, In case of intentional or grossly negligent breach of duty, In the event of guarantee promise, if agreed, or As long as the scope of the Product Liability Act is in force. In the case of a breach of essential contractual obligations, which is only permitted by the contract to be carried out at regular intervals, and which the contractual partner may regularly rely on (the liability of the contractual partner) by slight negligence of us, our legal representatives or vicarious agents, the liability shall be limited to the foreseeable liability Damage that is typically expected to occur. In addition, claims for damages are excluded.

The data communication via the Internet can not be ensured without errors and / or at any time, according to the current state. Liability for a permanent and error-free availability of the on-line shop can therefore not be guaranteed.

9. Disclaimer for external links
Despite careful control, WOMOM does not accept any liability for the content of external links. The contents of external links are the sole responsibility of their operators.


10. Use of customer data
The use of the customer data by WOMOM is carried out for the purpose of handling orders and payment transactions and maintaining the ongoing customer relationship. In addition, the data are also used to improve the Internet shop, prevent misuse of the website or to discover one or enable third parties to carry out technical, logistical or other services on our behalf. WOMOM warrants to use the data solely for these purposes.


9. Place of fulfillment and place of jurisdiction
Munich will be the place of performance and place of jurisdiction for all mutual obligations, also for change and check obligations place.

10. Final provisions, severability clause
Should individual terms of this Agreement be ineffective or lose their effectiveness due to later circumstances or should a loophole emerge in this Agreement, the legal effectiveness of the whole contract is not affected. The ineffective term of this agreement is replaced by the legal regulation.
The applicable law shall be exclusively the law of the Federal Republic of Germany.




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