shipping & returns

shipping

We try to ship as quickly as possible –  please keep in mind,
we´re all moms and still do everything by ourselves.
We process all orders Monday through Friday, shipping will be made twice a week. Processing and shipping your order takes 3-10 working days. International shipping with DHL takes 12-14 days + up to 10 delivery days in the country of destination.

prices

dhl 4,90 €
dhl international 12 €
free shipping for orders over 100,00 €

some note
as we are all moms and weekend is family time –  all orders placed after 5pm on Friday will be processed the following Monday.

we‘re not responsible for dhl shipping delays.
we don´t offer any kind of express shipping or shipping by courier
all custom fees and duties are the customer‘s responsibility.

returns

Unhappy with your purchase?
we don‘t want you to be disappointed! To return something, please email us at mail@womom.de. All returns require au- thorization within 14 days of the delivery date. we are sorry,  but unauthorized returns will be refused. We don´t cover the costs of return shipping!

Please notice:
The products have to be distinctly unworn and in perfect condition (no parfum or deo on it, no marks etc.), otherwise returns will be refused!

how and when will you receive your refund?
Once the return is approved (all items must be in perfect condition and have all interior labels and tags), you will receive the total amount in the same way you made your purchase. Your refund will show up on your bank statement within 5 to 14 days, womom.de has no control over this.

some notes

we are very sorry but we currently don´t cover the cost of return shipping.
if there are any order discrepancies must be reported within 10 business days.
received a damaged product? we are very sorry, please just write us within 10 days.
please check twice your address – we‘re not responsible for items delivered to an incorrect address.
clothes treated and worn with care will last for a long time  – damages caused by improper handling aren‘t our responsibility. Please have a look at the washing instructions first!